BasicConceptsDirect.com aims to be easy to do business with and supportive of our customers needs and requirements.

Payment Terms:  All payments are made by credit card or other payment method on BasicConceptsDirect.com at the time of purchase.  If you would like to setup a credit account with us, please call 1-800-285-4203.

Returns and Refunds:  Within 30 days any item purchased on BasicConceptsDirect.com can be returned for a full refund.  Unless there was an error made in shipping by BasicConceptsDirect.com, the cost of the return shipping is paid for by the purchaser.  Fill in the form below to start a return - please include your order number.

Warranty:  Unless stated otherwise, all products sold on BasicConceptsDirect.com are covered under the Basic Concepts, Inc. manufacturer's warrant of 1 year for materials and workmanship.  For full details of the warranty, please request an emailed copy below.

Shipping:  All orders ship free to the continental US.